Italian Lifestyle Srl is an innovative SME working in the field of commercial and touristic exchanges between Italy and China. We are looking for a skilled and dedicated Customer Service Operator to join our team in Rome. Mandarin Chinese being your mothertongue, with excellent English and good Italian language, you will be responsible for managing customer inquiries through online platforms. This role involves coordinating with our larger customer service team in China and overseeing interactions on social media channels like WeChat and Little Red Book. If you're passionate about customer care and the digital world, we'd love to have you! Responsibilities: - Online Customer Support: handle customer inquiries from Chinese clients via the company's provided tools - Team Coordination: Collaborate with our customer service team based in China to ensure seamless service delivery - Social Media Management: Monitor and engage with customer comments and private messages on WeChat and Little Red Book - Feedback Management: document customer feedback and insights to improve future customer experience Qualifications: - Mothertongue Mandarin Chinese - mandatory - Excellent English and good Italian language- mandatory - Prior experience in customer service or online community management - optional How to Join Us: Please do send your CV and a short email explaining why you are the right candidate for the job at [email protected]